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Returns & Refunds

Returns and Refund Policy - HeavenlyHome

At HeavenlyHome, we are committed to your satisfaction with every purchase. We understand that sometimes, despite your best intentions, a product may not meet your expectations. To ensure a smooth and hassle-free shopping experience, we have formulated our Returns and Refund Policy with your needs in mind:

Return Policy

We don’t provide returns if you don’t like the products. If the products are wrong, missing or damaged then you have to record a proper video of opening the package without opening it before and show us the faults. Send the video to our mail id and explain your query.

If we approve the return then we will send the person to collect back the product and will send the new one.

Refund Policy

  1. Prompt Refunds: Once we receive and inspect your returned item, we will process your refund promptly. You can expect to see the refunded amount credited to your original payment method within 7-10 business days.
  2. Refund Method: Refunds will be issued using the same payment method you used for the original purchase. In the event that this is not possible, we will work with you to find an alternative solution that meets your needs.

Non-Refundable Items:

Please note that some items are non-refundable, including:
  • Personalized or Customized Items: Products that have been customized or personalized to your specifications cannot be returned unless they have defects or damages.
  • Perishable Goods: Items such as food, flowers, or other perishable goods are non-refundable.

Exchange Policy:

If you received a defective or damaged item, we offer hassle-free exchanges. Please contact our customer support team, and we will guide you through the exchange process. At HeavenlyHome, your satisfaction is paramount, and we are dedicated to providing you with the highest quality products and exceptional customer service. If you have any questions or require further assistance regarding our Returns and Refund Policy, please don’t hesitate to reach out to our customer support team. Thank you for choosing HeavenlyHome for your shopping needs, and we look forward to serving you with excellence.

Heavenly Home is built on a foundation of love, dedication, and the deep-rooted knowledge passed down through generations.

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